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Sotiris Sirmakezis

Computer Science, Financial Services

Hi, I'm Sotiris Sirmakezis. I work in retail banking products and services and I specialize on electronic business

Sotiris Sirmakezis's Bio:

Sotiris Sirmakezis is General Manager in the Retail Banking Sector in Piraeus Bank Group. Piraeus Bank Group is present in 10 countries with more than 2200 branches and over 24000 employees being the largest bank in Greece in terms of customers, deposits, loans and service networks (branches, ATMs, web banking). Piraeus Bank has recently acquired the assets of the former ATEbank and the assets of the branch networks of Bank of Cyprus, Cyprus Popular Bank and Hellenic Bank in Greece. Piraeus Bank has also acquired Societe Generale's subsidiary Geniki Bank and BCP's subsidiary Millennium Bank. Sotiris Sirmakezis is heading two sectors of Retail Banking: Products/Services for individual customers and Electronic Business. The Products/Services for Individual Customers Sector includes deposit products, investment products, management of the affluent segment (personal banking), consumer loans, mortgage loans, credit cards, debit cards, bancassurance, life and general insurance and anti-fraud management (cards, web banking). The eBusiness sector is responsible for the development, promotion and customer support for all alternative channels (public web sites, ATMs, web, phone, mobile, cash payment terminals), electronic banking services (merchant services and cards acceptance [EFT/POS and card-not-present], payments portal, direct debits etc.), value-adding services and e-business initiatives (prepaid cards & vouchers, alerts, multi-channel air-time top-up, cardless withdrawals, e-invoicing etc.) The eBusiness sector includes the Customer Intelligence and Experience Unit which covers customer insights analysis, campaign management and BTL marketing automation, interactive marketing (search engine marketing, social media etc.), customer experience management (customer satisfaction monitoring, customer experience enhancements and a center of excellence for user experience). At the same time, Sotiris Sirmakezis is the Vice Chairman and Managing Director of Piraeus Direct Services SA (an affiliate of Piraeus Bank that specializes in contact center services) and a Member of the Board at Geniki Bank,  Piraeus Bank A.D. Beograd (subsidary in Serbia), Piraeus Bank ICB (subsidiary in Ukraine), Piraeus Insurance and Re-insurance Brokerage SA, Piraeus  Insurance Agency SA, European Reliance SA and Excelixi SA. Sotiris Sirmakezis started in Piraeus Bank in January 2000 as Director of the Electronic Banking Division (winbank) and, before that, he was the CIO of the former Egnatia Bank (then Marfin Egnatia Bank, then Cyprus Popular Bank, now acquired by Piraeus Bank).

Sotiris Sirmakezis's Experience:

  • General Manager at Piraeus Bank

    December 2012 - Present | Athens, Greece

    Retail Banking Products and Services (deposits, investment products, affluent banking, debit and credit cards, consumer and mortgage loans, bancassurance and isnurance), Customer Intelligence and Experience (customer insights, campaign management, interactive marketing, customer experience management, user experience supervision) and eBusiness, i.e. Electronic Banking (Web Banking, Mobile Banking, Phone Banking, Prepaid Cards, Automated Teller Machines, Cash Payment Terminals, Card Acceptance services, Electronic Payments, Alerts, Multi-channel Electronic Banking Services) and Contact Center Management (inbound and outbound calls and messages)

  • Member of the Board of Directors at Geniki Bank

    December 2012 - Present | Athens, Greece

  • Member of the Board of Directors at Piraeus Bank A.D. Beograd, Piraeus Bank ICB (Ukraine), Piraeus Insurance and Re-insurance Brokers SA, Piraeus Insurance Agency SA, European Reliance SA, Excelixi SA

    February 2008 - Present | Athens, Greece

  • Managing Director & Vice Chairman at Piraeus Direct Services SA

    December 2000 - Present | Athens, Greece

    Piraeus Direct Services is a 100% subsidiary of Piraeus Bank and it operates as the Contact Center for all customers of Piraeus Bank Group of companies. PDS has also built and now supervises the contact center of Piraeus Bank's subsidiary banks abroad.

  • Deputy General Manager, Assistant General Manager, Director at Piraeus Bank

    January 2000 - November 2012 | Athens, Greece

    eBusiness, Electronic Banking(Web Banking, Mobile Banking, Phone Banking, Debit Cards, Prepaid Cards, Automated Teller Machines, Automated Payment Terminals, Credit Card Clearing, Electronic Payments, Alerts, Multi-channel Electronic Banking Services), Contact Centers, Customer Experience Management, Retail Banking Business Process Management

  • Director at Egnatia Bank

    December 1990 - December 1999 | Thessaloniki & Athens, Greece

    Information Technology Director from 01/1996 until 01/2000. Introduced new technologies (RAD tools, relational DB etc.), downsized mainframe to a Unix-based system, merged Egnatia's IT systems with Bank's of Central Greece systems, built new credit card processing software and migrated from the mainframe. Senior Developer, Deputy Director from 12/1990 until 12/1995. Worked on Customer Information System, ATMs, Debit & Credit Cards.

  • Owner at Handmade Software

    June 1987 - November 1990 | Heraklion, Crete, Greece

    Freelance applications development for the agricultural sector

Sotiris Sirmakezis's Education:

  • University of Crete

    1985 – 1990
    BS
    Concentration: Computer Science

Sotiris Sirmakezis's Interests & Activities:

Music, comics and graphic novels, history, dancing, travelling




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